Philippines' BPO Sector Rise and Economic Impact (2000–2015)

1. Early offshore services base takes shape

   Jan 1, 2000Labels: Philippine BPO

   • NTUC History
   • Philstar 2011

2. Contact Center Association of the Philippines founded

   Oct 1, 2001Labels: Contact Center

   • CCAP 20
   • Magellan

3. Industry association BPAP (later IBPAP) founded

   Jan 1, 2004Labels: BPAP, IBPAP

   • IBPAP About
   • OBG 2014

4. Boom years triple jobs and revenues

   Dec 1, 2007Labels: BPO sector

   • OBG 2014

5. 2010–2015 industry roadmap launched

   Jan 1, 2009Labels: BPAP roadmap

   • IBPAP About

6. Philippines becomes leading voice BPO destination

   Dec 1, 2010Labels: Philippine voice

   • Philstar 2011
   • NTUC 2010

7. 2010 revenues reach $8.9B and 525,000 workers

   Dec 31, 2010Labels: BPO industry

   • Philstar 2011
   • World Bank 2011

8. World Bank highlights services exports and BPO goals

   Jun 6, 2011Labels: World Bank

   • World Bank 2011

9. 2011 revenues reach $11B; workforce reaches 638,000

   Dec 31, 2011Labels: BPO industry

   • OBG 2012
   • OBG 2014

10. Data Privacy Act strengthens rules for personal data

    Aug 15, 2012Labels: Data Privacy

    • NPC Law
    • Bloomberg Law

11. 2012 records: $13.2B revenue and 777,000 workers

    Dec 31, 2012Labels: BPO industry

    • OBG 2014
    • Philstar 2014

12. 2013: revenues hit $15.5B; employment reaches 900,000

    Dec 31, 2013Labels: IBPAP

    • Philstar 2014
    • OBG 2015

13. 2014: BPO passes one million jobs and $18.4B revenue

    Dec 31, 2014Labels: BPO employment

    • OBG 2015
    • Sourcefit 2015

14. 2015: sector nears $25B goal and sets next roadmap

    Oct 11, 2015Labels: IBPAP roadmap

    • Philstar 2015
    • OBG 2015