Lemonade's use of AI and chatbots in retail insurance (2015–2020)

1. Lemonade is founded to rebuild insurance incentives

   Jan 1, 2015Labels: Daniel Schreiber, Shai Wininger, Lemonade

   • Wikipedia
   • Built In

2. New York approves Lemonade as licensed insurer

   Sep 21, 2016Labels: New York, Lemonade

   • NYDFS

3. Lemonade begins selling renters and homeowners policies

   Sep 22, 2016Labels: Lemonade, Renters insurance, Homeowners insurance

   • NY BizJ
   • Carrier Mgmt

4. Lemonade publicizes early all-digital sales results

   Oct 10, 2016Labels: Lemonade, Digital sales

   • Carrier Mgmt
   • Lemonade Blog

5. AI Jim pays a claim in about three seconds

   Dec 23, 2016Labels: AI Jim, Claim bot, Lemonade

   • Claims Journal
   • Law360 via Zelle

6. Lemonade expands beyond New York to Illinois

   Apr 4, 2017Labels: Lemonade, Illinois

   • Insurance Post

7. Lemonade launches in California with AI-led underwriting

   May 10, 2017Labels: California, Lemonade

   • Intelligent Insurer

8. First annual Giveback reports donated surplus

   Jul 12, 2017Labels: Giveback program, Lemonade

   • Lemonade Blog
   • NonProfit PRO

9. Lemonade rolls out CX.AI for self-serve support

   Dec 1, 2017Labels: CX AI, Lemonade

   • Lemonade Blog

10. SoftBank-led Series C funds faster scaling of automation

    Dec 19, 2017Labels: SoftBank, Series C

    • Axios

11. Lemonade emphasizes chatbot-and-AI model in expansion plans

    Nov 29, 2018Labels: International expansion, Lemonade

    • CNBC

12. Lemonade reports high chatbot volume and more automation

    Dec 1, 2019Labels: AI Maya, AI Jim, Lemonade

    • Lemonade Blog

13. IPO filing describes automated claims handling at scale

    Mar 31, 2020Labels: IPO filing, Lemonade

    • SEC S 1

14. Lemonade completes IPO, validating the model publicly

    Jul 2, 2020Labels: Lemonade, IPO

    • SEC 8 K